Episode 06 | Raising the Bar in Construction Quality

Written By Madison Hansen

Episode Summary:

In this episode, we interview Michael Quade, Arizona Division President of Burgess Incorporated, about how his company is helping builders raise the bar for construction quality. Michael discusses the importance of third-party quality assurance inspections, the range of inspection services Burgess offers, and how they partner with builders to improve their processes and customer satisfaction.

Guest:

  • Michael Quade

  • Arizona Division President / Burgess Incorporated

  • Michael Quade is the Arizona Division President of Burgess Incorporated, with extensive experience in leadership, operations, and strategic growth within the construction industry. He has a deep understanding of the Arizona market and is committed to driving innovation, operational excellence, and fostering a culture of collaboration to achieve results.

Sponsor:

Charm Restoration

Topics Discussed:

  • The importance of third-party quality assurance inspections in construction.

  • The range of inspection services offered by Burgess Incorporated, including pre-drywall, final, foundation, building envelope, sewer cam, drone roof, and WaterSense inspections.

  • How Burgess works with builders to identify and rectify issues, improving overall construction quality.

  • Common issues found during pre-drywall inspections, such as over boring, plumbing issues, and out-of-square walls.

  • The difference between municipal code inspections and third-party QA inspections.

  • Burgess Incorporated’s training and education programs for their team, builders, and contractors.

  • Benefits of working with Burgess, including the next day guarantee and the analytics portal.

  • Burgess Incorporated’s awards programs to incentivize and recognize excellence among builders.

  • The concept of Burgess being “builder-friendly” and their customized approach to each builder's needs.

  • Michael Quade's most impactful leader and the leadership lessons he’s learned.

Episode Timestamps:

  • [00:00:00] Introduction to The Rise Leader Podcast

  • [00:00:53] Introduction of Guest: Michael Quade

  • [00:01:23] Michael Quade’s career path

  • [00:02:50] How Michael’s career shaped his leadership style

  • [00:03:29] How Burgess helps builders raise the bar for construction quality

  • [00:04:40] Parallels between energy efficiency rating systems and Burgess’s quality standpoint

  • [00:06:14] Burgess’s inspection offerings

  • [00:08:39] The inspection process

  • [00:09:14] Common issues found in pre-drywall inspections

  • [00:10:15] Depth of Burgess’s inspections compared to municipal inspections

  • [00:10:45] Burgess’s training process for their team and education for builders/contractors

  • [00:12:00] Value add of pre-drywall inspections

  • [00:13:37] Impact of Burgess’s training on construction managers

  • [00:14:34] Benefits of working with Burgess

  • [00:15:55] Burgess’s award programs and their impact

  • [00:18:59] The Game Changer Bat program

  • [00:19:47] Burgess’s builder-friendly approach

  • [00:21:43] Impact of Burgess on builder's customer satisfaction

  • [00:22:59] Michael Quade’s most impactful leader

  • [00:24:43] Actionable leadership lessons from Michael Quade

  • [00:25:44] Burgess’s growth and team recognition

  • [00:27:19] Closing remarks and gratitude

Links and Resources:

Madison Hansen
Previous

Episode 07 | Exposure —The Key to Career Development
Next

Episode 05 | Leadership In Building Energy Efficiency